SCORM Compliant Package-SITXCCS015 Enhance customer service experiences ELICOS Resources aggressive or abusive customers SIRXSLS004

aggressive or abusive customers SIRXSLS004 Drive sales results (c) SIRXMGT005 Lead the development of business opportunities (c) BSBWHS521 Ensure a safe workplace for a work area (simulated) If you require RPL Kits with comprehensive benchmarking

The trainer assessment pack includes benchmark answers and evidence criteria used to assess the student’s competence (i

Units of competency HLTAHA001 Assist with an allied health program HLTAHA017 Assist with social work If you require RPL Kits with comprehensive benchmarking

measure and calculate with routine metric measurements for work FSKNUM016 Interpret

Core units MSMPCI101 Adapt to work in industry MSMPCI102 Apply effective work practices MSMPCI103 Demonstrate care and apply safe practices at work Elective units MSMPCII296 Make a small furniture item from timber MSTCL2021 Use a sewing machine MSTGN2013 Identify fibres

SCORM Compliant Package-SITXCCS015 Enhance customer service experiences ELICOS Resources aggressive or abusive customers SIRXSLS004* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.