Self-Study Guide-ICTSAS442 Provide first-level remote help desk support Skill Set Core units CHCCDE003 Work within

Core units CHCCDE003 Work within a community development framework CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCGRP002 Plan and conduct group activities CHCLEG001 Work legally and ethically CHCMHS001 Work with people with mental health issues CHCPRT001 Identify and respond to children and young people at risk CHCYTH001 Engage respectfully with young people CHCYTH002 Work effectively with young people in youth work context CHCYTH003 Support young people to create opportunities in their lives CHCYTH004 Respond to critical situations CHCYTH010 Provide services for young people appropriate to the needs and circumstances HLTWHS001 Participate in workplace health and safety Elective units CHCCCS009 Facilitate responsible behaviour CHCCCS016 Respond to client needs CHCCCS003 Increase the safety of individuals at risk of suicide CHCMHS007 Work effectively in trauma informed care * We can develop additional elective units that are not listed on request (Please contact us for further information)

install and test braking system kits AUMGTD001 Perform wheel alignment operations AUMGTG001 Install fixed and moveable glass components on vehicles AUMGTM001 Assemble vehicle components AURTTD004 Inspect and service suspension systems AURTTB004 Inspect and service air braking systems MEM30031A Operate computer-aided design (CAD) system to produce basic drawing elements MSS402001 Apply competitive systems and practices MSS402010 Manage the impact of change on own work MSS402080 Undertake root cause analysis If you require RPL Kits with comprehensive benchmarking

facilitate and review all aspects of case management CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCPRP003 Reflect on and improve own professional practice Elective Units CHCADV001 Facilitate the interests and rights of clients CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS014 Provide brief interventions CHCCCS017 Provide loss and grief support If you require RPL Kits with comprehensive benchmarking

implement and review a quality assurance program Electives AHCBUS513 Market products and services AHCBUS514 Negotiate and monitor contracts AHCBUS516 Develop and review a business plan AHCBUS517 Monitor and review business performance AHCCHM501 Develop and manage a chemical use strategy * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM12025 Use graphical techniques and perform simple statistical computations MEM12026 Perform advanced trade calculations in a manufacturing

Self-Study Guide-ICTSAS442 Provide first-level remote help desk support Skill Set Core units CHCCDE003 Work withinOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the