Self-Study Guide-SITXCRI003 Respond to a customer in crisis UEP Units of competency HLTAUD002 Conduct

Units of competency HLTAUD002 Conduct play audiometry HLTAHW025 Provide information and strategies in health care HLTAUD003 Assess and respond to occupational noise risk If you require RPL Kits with comprehensive benchmarking

Core units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCECE001 Develop cultural competence CHCECE002 Ensure the health and safety of children CHCECE003 Provide care for children CHCECE004 Promote and provide healthy food and drinks CHCECE005 Provide care for babies and toddlers CHCECE007 Develop positive and respectful relationships with children CHCECE009 Use an approved learning framework to guide practice CHCECE016 Establish and maintain a safe and healthy environment for children CHCECE017 Foster the holistic development and wellbeing of the child in early childhood CHCECE018 Nurture creativity in children CHCECE019 Facilitate compliance in an education and care services CHCECE020 Establish and implement plans for developing cooperative behaviour CHCECE021 Implement strategies for the inclusion of all children CHCECE022 Promote children's agency CHCECE023 Analyse information to inform learning CHCECE024 Design and implement the curriculum to foster children's learning and development CHCECE025 Embed sustainable practices in service operations CHCECE026 Work in partnership with families to provide appropriate education and care for children CHCLEG001 Work legally and ethically CHCPRT001 Identify and respond to children and young people at risk HLTAID004 Provide an emergency first aid response in an education and care setting HLTWHS003 Maintain work health and safety Elective units CHCDIS007 Facilitate the empowerment of people with disability CHCDIV001 Work with diverse people CHCMGT003 Lead the work team CHCPRP003 Reflect on and improve own professional practice CHCSAC005 Foster the holistic development and wellbeing of the child in school age care CHCPOL003 Research and apply evidence to practice BSBLED401 Develop teams and individuals BSBSUS501 Develop workplace policy and procedures for sustainability * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBESB301 Investigate business opportunities BSBESB302 Develop and present business proposals BSBESB303 Organise finances for new business ventures BSBESB305 Address compliance requirements for new business ventures Elective units BSBCRT411 Apply critical thinking to work practices BSBHRM415 Coordinate recruitment and onboarding BSBPEF301 Organise personal work priorities BSBXCM301 Engage in workplace communication BSBXCS303 Securely manage personally identifiable information and workplace information SIRXOSM003 Use social media and online tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

replace and assemble engineering components MEM14006 Plan work activities MEM18006 Perform precision fitting of engineering components MEM18018 Maintain pneumatic system components MEM18019 Maintain pneumatic systems MEM18002 Use power tools/hand held operations MEM18001 Use hand tools MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM18003 Use tools for precision work MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM09002 Interpret technical drawing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHW059 Provide postnatal and infant health care HLTAHW058 Prepare for and support childbirth HLTAHW027 Provide information and strategies in sexual health for women HLTAHW057 Provide antenatal health care HLTAHW029 Provide information and strategies in maternal and infant health If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-SITXCRI003 Respond to a customer in crisis UEP Units of competency HLTAUD002 ConductOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the