Learning and Assessment Kit-HLT23215 Certificate II in Health Support Services SIT aggressive or abusive customers If

aggressive or abusive customers If you require RPL Kits with comprehensive benchmarking

facilitate and review all aspects of case management CHCDIS009 Facilitate ongoing skills development using a person-centred approach CHCCSM002 Implement case management practice HLTENN047 Apply nursing practice in the primary health care setting CHCDIS003 Support community participation and social inclusion CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues HLTENN040 Administer and monitor medicines and intravenous therapy * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SISCAQU002 Perform basic water rescues PUAEME003C Administer oxygen in an emergency situation SISCAQU007 Perform advanced water rescues PUAEME001B Provide emergency care SISCAQU006 Supervise clients in aquatic locations HLTAID003 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM005 Communicate and work effectively in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTPAT006 Receive

Core units MEM13014A Apply principles of occupational health and safety in the work environment MEM14004A Plan to undertake a routine task MEM15002A Apply quality systems MEM15024A Apply quality procedures MEM16007A Work with others in a manufacturing

Learning and Assessment Kit-HLT23215 Certificate II in Health Support Services SIT aggressive or abusive customers IfOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to