Learner Resources-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Ready for Sale Units of competency FWPCOT6201 Manage

Units of competency FWPCOT6201 Manage community engagement BSBCRT402 Collaborate in a creative process FWPCOT5208 Build and maintain community relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTDBS503 Create a data warehouse ICTDBS505 Monitor and improve knowledge management systems ICTDBS506 Design databases ICTDBS507 Integrate databases with websites ICTSAD502 Model data processes ICTSAS530 Use network tools Group O ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTNWK562 Configure internet gateways ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives ICTDBS507 Manage project quality ICTCYS407 Gather

maintain and modify customer premises communications cabling: ACMA Open Rule ICTCBL323 Test cables and systems on customer premises ICTCBL301 Install

Units of competency BSBAUD513 Report on quality audits BSBAUD512 Lead quality audits BSBAUD511 Initiate quality audits BSBAUD411 Participate in quality audits * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTGAM539 Create and implement designs for 3-D games environments ICTGAM542 Animate 3-D characters for digital games ICTGAM543 Produce digital animation sequences ICTGAM545 Manage technical art and rigging in 3-D animations ICTGAM552 Create complex 3-D characters for games ICTSAS530 Use network tools Group O ICTSAD501 Model data objects Group M ICTDBS507 Integrate databases with websites

Learner Resources-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Ready for Sale Units of competency FWPCOT6201 ManageOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all