Self-Study Guide-SITXCCS007 Enhance customer service exoperiences SLE Units of competency BSBTEC301 Design

Units of competency BSBTEC301 Design and produce business documents BSBTEC302 Design and produce spreadsheets BSBTEC203 Research using the internet BSBTEC303 Create electronic presentations If you require RPL Kits with comprehensive benchmarking

health and well-being education CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS016 Respond to client needs CHCDEV004 Confirm developmental status If you require RPL Kits with comprehensive benchmarking

charge and replace batteries and jump-start vehicles AURSAA001 Process customer complaints in an automotive workplace AURSCA101 Select and supply automotive parts and products AURSCA104 Carry out cash and non-cash payment operations AURVTA001 Prepare vehicles for customer use AURVTG008 Cut and process vehicle and machinery flat laminated glass AURVTG011 Install side vehicle windows * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCDIS007 Facilitate the empowerment of people with disability CUAWHS413 Incorporate anatomy principles into skill development CUADTM431 Design and conduct dance learning program CUADTM413 Apply safe dance teaching methods HLTAID011 Provide First Aid If you require RPL Kits with comprehensive benchmarking

Core Units AHCLSK234 Apply animal welfare principles to handling and husbandry of livestock AHCSHG212 Assist in preparing for shearing and crutching AHCWHS202 Participate in workplace health and safety processes AHCWOL205 Pen sheep AHCWOL206 Perform board duties AHCWOL207 Carry out wool pressing Elective Units AHCWRK212 Work effectively in industry AHCWRK213 Participate in workplace communications FNSFLT212 Develop and use savings plans If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-SITXCCS007 Enhance customer service exoperiences SLE Units of competency BSBTEC301 DesignOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the