Unit Knowledge Guide-PSPETH002 Uphold and support the values and principles of public service PMA Interpret and apply legislative and

Interpret and apply legislative and compliance information

Units of competency MSTGN3003 Estimate and cost job SITXCCS006 Provide service to customers AHCMER401 Coordinate customer service and networking activities AHCMER301 Process customer complaints AHCMER407 Provide irrigation sales and service MEM12024 Perform computations SIRXCEG003 Build customer relationships and loyalty SIRXPDK001 Advise on products and services If you require RPL Kits with comprehensive benchmarking

assess and control safety risks SITXFSA001 Use hygienic practices for food safety SITHKOP005 Coordinate cooking operations BSBDIV501 Manage diversity in the workplace SITXWHS003 Implement and monitor work health and safety practices SITXFIN003 Manage finances within a budget BSBSUS401 Implement and monitor environmentally sustainable work practices SITXMGT001 Monitor work operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCEDU005 Work with clients to identify financial literacy education needs CHCEDU006 Improve clients' fundamental financial literacy skills CHCEDU007 Provide group education on consumer credit and debt * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBMGT616 Develop and implement strategic plans FWPCOT6201 Manage community engagement BSBINN601 Lead and manage organisational change FWPCOT5207 Implement sustainability in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-PSPETH002 Uphold and support the values and principles of public service PMA Interpret and apply legislative andOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner