SCORM Compliant Package-ICTPRG412 Configure and maintain databases FBP Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

enterprises and community groups * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCECD001 Analyse and apply information that supports employment and career development CHCECD008 Deliver services consistent with a career development framework CHCECD009 Conduct career guidance interviews CHCECD010 Provide support to people in career transition CHCLEG001 Work legally and ethically CHCPRP001 Develop and maintain networks and collaborative partnerships Elective units CHCADV001 Facilitate the interests and rights of clients CHCMHS001 Work with people with mental health issues CHCPRP004 Promote and represent the service CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety If you require RPL Kits with comprehensive benchmarking

Units of competency FBPWIN2003 Conduct sensory evaluation of wine SITXCCS003 Interact with customers FBPCDS2001 Conduct a standard product tasting FBPCDS2003 Sell cellar door products and services SITHFAB002 Provide responsible service of alcohol * We can develop additional elective units that are not listed on request (Please contact us for further information)

Our assessment resources include: Assessment Pack (Student)

SCORM Compliant Package-ICTPRG412 Configure and maintain databases FBP Core units BSBDIV501 Manage diversity* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.